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FrictionlessExperiencefor businessesPowered by 3NITY GLOBAL
KAM-XF is an AI-powered customer experience platform designed to transform user testimonials, customer enquiries into actionable insights. By addressing friction points in user interactions, KAM-XF empowers Brands to deliver seamless, user-friendly, and regulation-compliant experiences across all digital touchpoints, fostering long-lasting relationships and driving repeat engagement.
Key features
Friction analytics
Classification of customer feedback, enquiries into positive or negative insights.
Digital Risk
Ensure compliance with regulatory requirements such as PSD2, GDPR, DORA while identifying reputational risks.
Comprehensive user journey mapping
We analyse friction points in 10 areas of the customer journey, from onboarding to platform stability and satisfaction.
Personalized engagement
Use granular data analysis to deliver tailored product recommendations and messages at every stage of the journey.
AI-driven insights to optimize user experience, compliance, and client engagement.
Optimise customer engagement
Ease of interaction
KAM-XF ensures customers can easily access information, without encountering unnecessary barriers.
Multi-channel integration
Seamless integration across mobile, desktop, in-app chat, and social media ensures that customers can engage through their preferred channels without disruptions.
Real-time responsiveness
By providing quick and efficient responses to customer queries or issues, KAM-XF minimizes waiting times.
Proactive support
KAM-XF anticipates potential issues by analyzing user behavior patterns and feedback and address problems before they escalate.
Our brand promise
Actionable recommendations: Identify high-friction areas and offer tailored solutions that improve customer engagement and operational efficiency.
Target market
Engage with customers: KAM-XF is designed for who regularly engage with customer testimonials or enquiries and seek to optimize their engagement.
Pain points: By addressing key pain points in customer interactions and ensuring regulatory compliance, KAM-XF enables Businesses to enhance user satisfaction.
About us
3nity Global is a global management consultancy firm with operations in Europe and African countries. Our journey started in Luxembourg. We were founded in 2014 by seasoned professionals who had previously worked for top consulting firms and global financial institutions.
In August 2024, we launched KAM-XF, an AI-driven customer engagement platform designed to address industry challenges by streamlining operations, improving user experience, and ensuring compliance with evolving regulatory requirements.
Values
Entrepreneurship, empathy, commitment and resilience are the fundamental beliefs and guiding principles that drive 3NITY GLOBAL’s behaviours. These values serve as a foundation helping to shape our identity.
Entrepreneurship
We embrace innovative ideas, evaluate risks, seize opportunities, create new products and services, and deliver them to customers
Empathy
We understand and value your perspective, aiming to build deeper relationships with our partners.
Commitment
We do not compromise on our obligation to deliver tangible results and stay relevant to our customers.
Resilience
We face adversity with courage and remain hopeful for a bright future.
Our team
Kabanga Michel KAYEMBE
CEO+25 years of experience
Michel oversees product creation, business development & partnership, solution delivery integrating AI.
Prior 3nity Global, he acted as Partner at Kurt Salmon and he also worked at Arthur Andersen and Ernst & Young Luxembourg.
Master degree in finance from HEC Liege (Belgium) and Bachelor degree in applied economics from UC Louvain FUCaM Mons (Belgium).
Marie Tshilanda KALONDJI
CEO Support Office+6 years of experience
Marie supports the sales, marketing & communication activities and key initiatives led by the CEO.
She worked amongst others at Telindus, Post Luxembourg with various roles ranging from project manager, network support but also in the food & beverage sector in Luxembourg.
Master degree in Economics from Namur University (Belgium) and Project Management Certificate from Centre De Recherche Henri Tudor (Luxembourg).
Philippe ZEMINGUI
Data Analyst8 years of experience
Philippe is in charge of data scrapping, sentiment analysis using Python and Natural Language Prrogram.
He worked previously as data analyst supporting the Sales Reporting activity and other leading brands in France.
Master degree in Biotech from Ionis STM (France) and SAS certified programmer.
Henri Prince AGBODJAN
Senior Advisor Revenue Generation+25 years of experience
Henri is responsible for identifying new business opportunities, increasing sales across multiple accounts and countries to sustain our business.
He worked amongst others at Canon, Ricoh in Belgium, Oracle Corporation, EMEA, NTT Luxembourg with various roles ranging from sales representative, regional manager, sales director and senior client executive.
MBA in Executive Leadership from Dublin Business School (Ireland) and Master in eBusiness & International Marketing from HEC, Liège (Belgium)”.
Our team is dedicated to serving businesses facing rising compliance costs by implementing bold, customer-centric strategies that enhance competitiveness while optimizing revenue and reducing operational expenses.
Capabilities
3NITY GLOBAL is a management consultancy dedicated to serving clients who are industry leaders, startups, SMEs, NGOs, and corporate institutions.
Consulting
- Strategy and Business Transformation
- Change Management
- Post Merger Integration
- Impact Climate Solutions: Renewable Energy, Waste-To-Energy
Advisory
- Digital Strategies
- AI Driven Initiatives
- Customer Insights
- Risk Management & Compliance
- Thought Leadership
Change management
- Supporting human dynamics of customers, employees at the heart of complex transformation
- Operating at various levels within organizations and bringing tangible impact
Our core strength lies in the automation of compliance processes, enhanced by pre-emptive analytics, customer experience improvements, and AI-based capabilities.
Our approach
Proof of concept
Define key use cases and establish measurable outcomes.
Pilot implementation
Extend channels and increase data volume, refine AI and automation, train staff.
Full rollout
Integrate KAM-XF with existing tools, improve the platform’s performance, engage actively with stakeholders.
Scale
Expand KAM-XF across other business units, provide client with ongoing support, track the long-term return on investment (ROI).
Our brand promise
Foster a culture of continuous improvement, free from friction at every stage of your business.
Your benefits
Scale and grow
Using a competitive SaaS platform.
Increase operational efficiency
Achieve at least 15% to 20% more efficiency.
Cost effectiveness
Contain cost based on automation and efficiency gains.
Our brand promise
KAM-XF’s key differentiator is its dual focus on regulatory compliance and user experience analytics, which are essential for industries with complex compliance requirements and high customer interaction volumes.
Reports
Thought leadership
We regularly share insights on various topics. Feel free to explore our latest report
Latest report
Turning Voice of the Customer into a competitive advantage, a Frictionless Experience (download the report)
LATEST NEWS
October 25, 2024/Michel Kayembe
3nity Global has joined the
"Village by CA" incubator in Luxembourg, connecting
with a vibrant ecosystem of innovative startups.
This recognition fuels our mission to bring advanced solutions
to the global market, powered by our
KAM-XF platform.
September 14, 2024/Michel Kayembe
A recent whitepaper from consultancy firm 3nity Global shows
that Belgian banks offer the best user experience among the
three countries studied, while Luxembourg and France face
significant challenges with high friction scores and
regulatory risks.
September 1, 2024/Michel Kayembe
In the latest research analysis released in August 2024 titled
Optimizing the Voice of the Customer, 3NITY GLOBAL explores
how traditional banks in Belgium, Luxembourg, and France can
leverage customer feedback from social media.
Events
Stay ahead
Stay ahead of the curve with insightful keynotes, workshops, and networking opportunities designed to enhance your understanding of AI-driven analytics, regulatory compliance, and frictionless customer engagement.
Discover
Discover how KAM-XF can revolutionize your business and join us at our upcoming conferences and events.
ADDRESS
Le Village by CA Luxembourg
9 Rue du Laboratoire
L-1911 Luxembourg
CALL US
+352 621 720 794, +352 621 757 794