-
DIGITAL TRANSFORMATION
KAM-XF
Turning user reviews into game changing insights
LOGIN
A digital world with customers expecting convenient mobile apps
Multiple touch points that complexify the customer journey
We empower businesses so they can optimise the user experience
ABOUT US
3nity Global is a global management consultancy firm with operations in Europe and African countries. Our journey started in Luxembourg. We were founded in 2014 by seasoned professionals who had previously worked for top consulting firms and global financial institutions.
We articulate the vision
We articulate the vision, goals, and benefits of the change to all members of the organization.
We identify challenges
We identify and address challenges and obstacles that may hinder the change process.
We provide support
We provide ongoing support to individuals and coach teams during the transition.
OUR VALUES
ENTREPRENEURSHIP
We embrace innovative ideas, evaluate risks, seize opportunities, create new products and services, and deliver them to customers.
EMPATHY
We understand and value your perspective, aiming to build deeper relationships with our partners.
COMMITMENT
We do not compromise on our obligation to deliver tangible results and stay relevant to our customers.
RESILIENCE
We face adversity with courage and remain hopeful for a bright future.
CAPABILITIES
3NITY GLOBAL is a management consultancy dedicated to serving clients who are industry leaders, startups, SMEs, NGOs, and corporate institutions.
CONSULTING
- Strategy and Business Transformation
- Change Management
- Post Merger Integration
- Impact Climate Solutions: Renewable Energy, Waste-To-Energy
- Financial Services : Private Equity, Venture Capital, Wealth Management, Asset Servicing
ADVISORY
- Digital Strategies
- AI Driven Initiatives
- Customer Insights
- Risk Management & Compliance
- Client Onboarding
- Best practices
- Sectorial studies & analysis
CHANGE MANAGEMENT & COACHING
- Supporting human dynamics of customers, employees at the heart of complex transformation
- Operating at various levels within organizations and bring tangible impact
OUR APPROACH
Our product KAM-XF can be utilized as a supporting tool in our consulting, advisory or coaching engagements, or as a standalone software as a service solution.
- Step 1: Kick off
- By introducing our expertise in digital transformation, process optimization, and customer experience to understand your challenges.
- Step 2: Leverage AI to analyse and deliver
- Our platform, KAM-XF, leverages AI to analyse social media testimonials and deliver actionable insights across 10 critical user experience categories, from login ease to seamless transactions.
- Step 3: Review & coaching
- Conduct quarterly reviews to inspire your organization to tackle the most pressing issues and continuously enhance customer-centric practices.
YOUR BENEFITS
We bring tangible benefits by improving your financial performance through achieving high standards of efficiency in business operations. This includes cost optimization, process re-engineering, and increased customer satisfaction. We also work to mitigate regulatory compliance breaches by reducing the likelihood and impact of failing to adhere to laws and regulations, thereby protecting your reputation.
Michel was born in the Democratic Republic of Congo. He has over 25 years of professional experience. He started his career in Belgium in 1996 and relocated to Luxembourg in 2001 as Consultant at Arthur Andersen. As Partner, he headed the Investment Fund advisory practice at Kurt Salmon in Luxembourg until 2018 and then moved to Congo to set up the operations. He holds a Master degree in Finance from HEC Liege (Belgium).
Valere was born in Rwanda. He has over 25 years of professional experience. He served as Vice President at Brown Brother Harriman. He also contributed to the development of the Alternative Investment services at Deloitte Luxembourg as Director and then Managing Director, heading the Accounting and Reporting activities for Private Equity, Real Estate at Deloitte. He co-founded The Luxembourg Africa Investment Association (LuxAfrica) in 2014 and also co-founded EREVU, a Luxembourg investment vehicle investing in African startups. He holds an MBA from The Open University (UK).
RESOURCE
REPORTS
We regularly share insights on various topics. Click below 'Latest Report' to download our latest report.
Latest report
Turning Voice of the Customer into a competitive advantage, a frictionless experience
ADDRESS
44 Rue de l’industrie
L-8069 Strassen
Luxembourg
CALL US
+352 621 720 794